Facebook Ad Prowess on Full Display

Mar 02
2011
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Really significant new research indicates that Facebook has displaced Yahoo for the first time as the No. 1 revenue-generating site when it comes to display ads.

David Hallerman, eMarketer principal analyst, estimates that display ad revenue for the social network will rise 80.9% to $2.19 billion this year. Facebook’s ability to capture 21.6% of all U.S. display ad dollars takes the No. 1 space traditionally held by Yahoo, which should still see 16.4% growth in display ad sales this year and 16.3% in 2012.

You have to be on Facebook because that’s where the people are
This development is significant because it demonstrates Facebook’s transcendence from “just a social networking site” to a true destination. A clearinghouse for virtually everything. As comScore’s August 2010 research further supports, Facebook is also second only to YouTube in online video viewership.

Yahoo has traditionally attempted to connect eyes to ads via the lure of its original content (particularly after it lost contender status in search.) And it’s had a long, effective run. But Yahoo is now clearly in its twilight years. The gravitational pull toward Facebook now means that advertisers have a new, primary hub to consider for their display ad dollars.

Sure, Facebook’s current ad offering isn’t that creatively-enticing at first glance – a 110 x 80 pixel image and a tweet’s worth of text. It will be interesting to see if Facebook eventually offers more advertising options and, if they do, if the user base will riot in the streets. But the remarkable segmentation and targeting opportunities Facebook affords makes it really powerful. And these new spending numbers make it impossible to ignore.

When Today Had No Clue What Tomorrow Was

Feb 14
2011
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Classic video worth sharing. Watch how, in 1994, Katie Couric and Bryant Gumbel seemed totally dumbfounded by what the Internet was/is.

Fascinating (and hilarious) time capsule. I’ll let the good people at Singularity Hub provide the commentary.

So…17 years from now…what do you think people will look back at and laugh at how uneducated we were/are?

Finding Tradeshow ROI with Location-Based Apps

Jan 14
2011
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Location-based apps are gradually becoming part of the social psyche. As the world’s sharelust continues to intensify, location-based apps afford a unique way to know what people do – beyond what they just say they do. For regional marketers, location-based apps can help unlock neighborhoods and shopping centers. For tradeshow exhibitors, they stand to help unlock greater return on investment.

Going beyond the booth
My annual pilgrimage to CES is usually focused on feeding my insatiable desire to drool over the latest tech toys. A close second objective is to witness the spectacle of tradeshow booth design and interactive media. But this year, I was keen to explore the increasing use of location-based apps to extend the reach of a company’s presence on the tradeshow floor.

I’m a recent convert to FourSquare. I’ve been using Facebook Places since its launch, but have found it pretty uninspiring. FourSquare leverages our instinctive competitive spirit to foster a really intriguing and compelling experience. Their leadership in the space was evidenced by how many companies at CES leveraged the platform. In many respects, it’s earned top-tier prominence next to Twitter and Facebook. All of this makes FourSquare the perfect acquisition target for Facebook, but that’s the topic of another post. (Here’s a good post on five FourSquare wannabes.)

Tradeshows, like most mass gatherings of humanity these days, find a majority of attendees walking with noses pressed to smartphone glass. At CES, I was one of a billion people oscillating between my email, my phone, my HootSuite account and my camera. This umbilical relationship to our mobile devices lays the groundwork for location-based apps to find a conditioned and receptive audience at tradeshows. Now, instead of being limited to how many passersby your employees can grab out of the aisles, or how loud you play your music, or how attractive your booth babes are, you can draw people from across the show floor via tools like FourSquare.

Be a destination, not a detour
There are typically two type of tradeshow attendees: the cartographers who pre-plan who and what they’ll see. Armed with the event directory and list of exhibitors, they’ll map their travels up and down each aisle. Then you have the moths. You know, the stunned insects who drift aimlessly from shiny thing to shiny thing? Location-based apps let you reach both of these attendee types. And more than simply broadcasting your booth presence, you can draw them directly to you – through GPS positioning and by baiting them with special offers.

The availability of special offers is what really makes FourSquare (currently) wholly dominant over Facebook Places. It’s also what distinguishes tradeshow exhibitors who merely use location-based apps from those who use location-based apps well. The timeless tradition of tossing tchotchkes and pandering for raffle entries won’t, and shouldn’t, end any time soon. Location-based apps let you increase the draw of these items. It gives you a digital bullhorn that may very well turn your booth from a “happened-by” to a “must-see.”

Add location-based outreach to your bag of tradeshow tricks
Leveraging location-based apps stands to create a big competitive boost for those companies whose budgets relegate them to the fringe of the floor – helping them get more exposure out of less space. Not everybody can afford the 200 x 200 megalopolis that Samsung or Microsoft can. But everyone can afford to leverage a FourSquare Special. Suddenly the Davids have a little more ammunition against the Goliaths.

Among the myriad appeals of location-based apps is that they’re free to use and free to set up. As the user base increases, the logic of adding FourSquare or Facebook to your tradeshow marketing mix becomes a no-brainer. Let’s not forget…this isn’t just about drawing people to your booth and letting the relationship end there. You’ve started a conversation with them. As with any social technology, that conversation is now visible to his or her entire social graph. Instead of one visitor dropping one business card in your raffle fishbowl or scanning one badge at your info desk, they just potentially opened the virtual door to hundreds of their friends. The impact of and investment in your booth presence stand to deliver infinitely more value than ever before.

A tour through the social side of CES
So what does location-based technology look like at a tradeshow? I chronicled some of it below, including a look at how two companies – Intel and Sony – did it well.

Hit the tradeshow floor and you can immediately see who is in it to win it. A good listing should definitely include the booth number. The "Special" tags indicate those booths that are running a promo. They're like honey to FourSquare busy bees.

Stopped by Intel to check out their Special.

Really good and appropriate Special, in my opinion. Not only does it encourage you to investigate their booth, but it incents further sharing with a giveaway. Perfect use of the medium.

Inspired by the Special challenge, I set off to find my "favorite part". When Corey stopped me to show me Intel's 2nd Gen Chips (which are entirely amazing, by the way), turns out Corey "didn't really know about the FourSquare thing." Hint: tell your entire booth staff about your social promos.

Found my "favorite part". Motion-based gaming featuring a Portal 2 demo. Picture taken, tweeted and hashtagged. Mission accomplished, Intel.

Just like training your booth staff on the promo is important, a sign is also critical. Until people are more conditioned to check in, they need reminders. A sign at your info desk (or in multiple locations if you have a large booth) is key. Particularly when you have multi-part instructions like Intel's Special. Kudos to Intel.

Next off, it was time to see what Sony's Special was.

FourSquare is all about the badges. A little bonus for using FourSquare...as more people check-in, you can unlock the "Swarm Badge". Makes the booth seem even more enticing. (I just noticed...Felix L was the Mayor of the Sony AND Intel booths. Wonder if he unlocked the "Scam Badge.")

Sony had a slightly different tactic on their Special. I like the payoff, but it only encouraged early attendance. Kind of anticlimatic for those coming later in the day. Notice they tie back to their Facebook page (rather than their corporate site) for more details. Nice move.

Definitely a Swarm at the impressive Sony booth.

It's always funny when FourSquare loses its mind every once in a while. Here it thought I was in Virginia (I don't think I want to visit "the hills have eyes" on I95.) My personal favorite was when it told me I was in the Grand Canyon.

You always find the goofy locations at a tradeshow. People were staking out doors between halls. Personally, I wanted to be the Mayor of Door #6. Alas, it wasn't to be.

Discovered the "Secret Hallway Plug." (Isn't there one at every show?) Notice the Special Nearby flag in the right corner. FourSquare does a great job of guiding people to you by luring them with Specials. They can only unlock the specials when they're at your booth, though.

After a day of racking up points at CES, I got the "Overshare Badge" smackdown. Kind of a funny little feature of FourSquare. But as location-based apps continue to proliferate, events like CES undoubtedly hope there are a lot more of them awarded.

Are B2B Marketers a Bunch of Curmudgeons?

Jan 07
2011
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In my inbox this morning, there was an email invite to an AMA seminar entitled “Social Media for B2B.” I scanned the headline and the first paragraph and was stopped by the first sentence. It read:

Like it or not, social media is playing an increasingly important role in B2B decision-making and sales…

And I stopped and thought, is this really what the world thinks of B2B marketers? “Like it or not”? What is it about B2B marketers that would lead the rest of the world to see us as resistant to social media? Just because we don’t sell lattés or lingerie, are we really perceived as being pissed that social media is invading our safe, boring little worlds?

The B2B marketers I know and have the good fortune to work with are savvy and sophisticated professionals. And they’re looking to social media with as much anticipation as any B2C marketing person. Sure, the tactics employed by most aren’t the high-flying, headline-grabbing Old Spice type of initiatives. But they are deliberate, consistent efforts to demonstrate thought leadership, provide value and engage customers in real, insightful dialogue.

Times they are a’changin’
When I speak with B2B marketers about integrating social media strategies, I typically encounter some pushback. But that resistance was much more pronounced in January 2009 than it is in January 2011. The responses have gone from “isn’t social media just for kids on MySpace?” to “isn’t social media just for consumer brands?” to “how do I get this done now?!” B2B marketers DO realize the value of social media. They DO want to relate to consumers as human beings. And they DO realize it’s become a business imperative.

Have B2B marketers been a little late to the social media game? Sure. But that doesn’t mean they don’t want to play.

Reflections on a Decade

Nov 07
2010
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Binary Pulse completed its corporate relocation last week after a full decade at its previous Costa Mesa address. Moving offices or homes is always a natural catalyst for reflection. And this move was no different.

While our ability to horde things in every nook and cranny of our office was astounding (and aggravating) when it came time to pack, it was also a positive boon for illuminating the change our industry has witnessed over the past decade. Here are some of the more interesting observations I had amidst the packing tape and the dust bunnies:

Storage got bigger and smaller
It cracked me up to unearth some of the more antiquated storage platforms of the past decade (and older.) Remember when an 88MB or 200MB SyQuest cartridge seemed like an inconceivably huge datastore? We marveled when Iomega Jaz cartridges hit the 1GB threshold — a feat equal to breaking the speed of sound. Each storage platform required new hardware, new cabling, new media — all of which now resides in the Dumpster of a Decade’s Digital Detritus. Today, we sport 16GB on our keychains. Bandwidth has enabled the storage cloud to become an increasing reality. And storage that mandates a proprietary platform has largely gone the way of the dodo. Good riddance, I say.

Wireless and less wires
Every company has that cabling cabinet or junk drawer where orphaned cables and connectors go to die. Probably 70% of the electronics we pitched or recycled was some sort of cable. Parallel cables, serial cables, FireWire, USB, SCSI, iSCSI. Camera cables, printer cables, power cords, drive cables, keyboard extenders, VGA cables. And seeming miles of CAT-5 that perpetually cloned itself over the past decade. The increasing prevalence of wireless Internet is sure to bury a few types of wires in the cabling graveyard, but it would be nice to see technologies like Bluetooth extinct a few more.

CRTs RIP
I think we finally e-wasted our last CRT about two years ago. Thank God I didn’t have to haul one more of those 21-inch, desk-hogging, disc-bulging behemoths again.

Print is on life support
Our single-biggest cleanup task involved sorting through an entire ROOM of print samples. When we started Binary Pulse in 1994, about 99.9% of our revenues was print-based. When we moved into our previous offices in 2000, those revenues were probably 70% print and 30% web-based. We crossed the 50/50 mark in about 2003 or 2004. Now, we’re easily 80-85% digital. While this trend is largely a result of our conscious actions, it’s no small coincidence that the world is shifting this way. The economic downturn of the past two years has, frankly, spelled doom for a lot of printers. Clients prefer low-quantity digital print runs — if they print at all. In fact, most of our conventional print work never even sets ink to paper — instead living its usable life as a PDF. While print will always have its role as part of an integrated marketing strategy, clearly it is in a more limited context. And it will never again dominate 500 square feet of Binary Pulse office space.

The tenuous world of tradeshows
Binary Pulse used to support a LOT of client tradeshows. (The booth graphics and tchotchkes stuck in the back of our storage cabinets like flies in amber stood as silent testament.) While we still do an appreciable amount of tradeshow work, two things forever changed the complexion of tech tradeshows during the past decade: the dot-com implosion and 9/11. I’m sure you’ll remember that, for the first year or two after 9/11, people simply stopped going to tradeshows. Virtual, online events and webinars quickly rushed in to fill the void. (Or, as in the case of the once-mighty Comdex, completely replaced them.) Now, with a shaky economy, you have companies judiciously picking the one or two live events they’ll exhibit at or attend. Seemingly gone are the days of high-flying, high-spending tradeshow calendars. Instead, a more tactical regimen of online events supplemented with key conferences and tradeshows seems the way of the future. Less travel, less drayage costs, less hassle. And, hopefully, greater returns.

Megapixels, schmegapixels
Most mobile phones now shoot bigger pictures than our $700, circa-2002 Nikon digital camera did.

Software and support will never be the same
The cabinet that stored all of our old boxed software was a serious trip down memory lane. Aldus PageMaker, the Apple Internet Connection Kit with Netscape Navigator, Macromedia Director (heck, anything Macromedia) and, most notably, an archaic box of 33 3.5″ disks that comprised a copy of Microsoft Office. Remember when software actually came in boxes? Remember when software updates required shipping physical media? Remember when it used to be months or years in between upgrades? I know we’re all complacent about this now, so I won’t ooh and ahh over the reality of perpetual Web-based software updating that we all enjoy. But just remember what it was like only ten short years ago. Fairly incredible.

Stock photography is a picture of change
As an agency, we’ve always had a keen eye on the stock photo industry. And it’s been a poster child for the change of the past decade. The enormous printed catalogs that companies like The Stock Market used to churn out quarterly in the 90s were largely obsoleted by 2000. (Although, we somehow still managed to discover a few of those lying around during the move.) Those tomes were then replaced by the more convenient and ostensibly more nimble stock photo CDs. But all of these were turned into dinosaurs by today’s stock photo sites. Searchable. Diverse. Immediate. It fascinates me to think of the dramatic change this industry has witnessed. In the time it once took me to search the photo books for the perfect image, call the rep (usually in NY), get a price, have a transparency shipped to me (remember those?), scan it, and return it, I could finish probably a dozen other entire projects. I do admit it was tough to throw out our copies of Photodiscs 1-5. You’ll never know when you’ll need an image of a green-screen CRT with Lotus 1-2-3 on it again.

What was new was old and now new again
We opened a hidden compartment in our conference room console and found the fossilized remains of our WebTV unit. Sony’s late 90s attempt was a great idea far ahead of its time. Bandwidth wasn’t there. Technology couldn’t support it. People didn’t want it. The latest surge toward Internet TV championed by GoogleTV would seem to indicate that the idea’s time has finally come. Remember the rags-to-riches-to-rags tale of PointCast and the advent of “push technology”? Again, this would seem another lesson in poor timing. Now we stand upon its ashes consuming iPhone apps and OS widgets that drip-feed us a steady stream of bite-sized Internet. If history is repeating itself, I like the reruns.

As I was hauling one of the final boxes from our old office to our new location, I daydreamed what our next move would be like if it was in 2020. With the incredible hunger the world is demonstrating for mobility, bandwidth and storage, I have every expectation that our next move will be significantly easier. There probably won’t be much paper to move. All our information will be in the cloud. All software will be a service. Our actual hardware stands to be dramatically smaller and more mobile. The hardest part of a move may just be figuring out what color you want the walls to be. And after the past month of packing and unpacking, I (and my back) am looking forward to it.